Welcome to Rosehall Medical practice Online
Welcome to our practice website. We aim to provide all of our patients with a comprehensive range of healthcare services covering one-off problems to longer term illnesses. Feel free to explore the site and find out how you and your family can benefit from our personal and professional approach to healthcare provision.
** Covid 19 Vaccine **
The practice is receiving an extremely high number of calls with queries relating to appointments for the vaccine.
Please wait until contacted by the Practice to be offered an appointment.
** WE ARE RECEIVING AN AVERAGE OF 150 VACCINES PER WEEK AND A POPULATION OF THOUSANDS TO VACCINATE. WE HAVE TO PRIORITISE CERTAIN GROUPS. WE APPRECIATE EVERYONES CONCERN AND WE WANT TO VACCINATE EVERYONE AS QUICKLY AS POSSIBLE.
PLEASE REMEMBER THE RECEPTION STAFF ARE STILL TRYING TO CARRY OUT NORMAL DAY TO DAY TASKS FOR PATIENTS AND WE NEED TO KEEP PHONE LINES FREE FOR THOSE REQUIRING MEDICAL HELP OR MEDICATION. THANKYOU **
For further information please visit https://www.publichealth.hscni.net/covid-19-coronavirus/northern-ireland-covid-19-vaccination-programme
We are now calling ALL patients over 70 to attend the Practice for their vaccination. If you are over 70 and have not been called; or you were unwell when first invited, please call the reception team who will book you into our next available clinic.
Please note invitation will be sent by telephone call or text message - we will not email patients for vaccine invitations. We have been made aware of a possible email scam - please confirm with the Practice if you are unsure before clicking any links.
Patients aged 65years - 70years will be able to book a Covid Vaccine themselves using the following link https://vaccinations.covid-19.hscni.net/booking please note this is separate from the practice vaccination campaign and the reception staff cannot book appointments for patients or offer any information regarding these clinics.
The telephone number for booking into Trust Vaccine Clinics for patients aged 65-70 years is 0300 200 7813
Flu Vaccine 2020
Anyone who is eligible for the Flu Vaccine but has not yet received can contact reception and get an appointment.
**50 - 64 year old patients**
A small number of clinics are now available to book. Please contact reception on 02890 832188.
The practice is now offering appointments to receive the flu vaccine. This year due to social distancing guidelines we have a fully appointed system in operation to ensure a smaller, safer number of patients are invited at any one time.
It is important you do not arrive too early or too late for your appointment as you may be turned away or asked to wait in your car
Due to the restrictions we will be unable to offer any other consultations regarding your health during your visit for the flu vaccine appointment. If you have any other health concerns please contact the practice to speak to a receptionist or GP.
Vaccinations will be held in a portacabin in the Practice carpark each day.
There is no need to check-in at reception in the main practice building.
Face coverings are mandatory (unless exempt)
Where possible please have one upper arm exposed after arriving
As in previous years car parking will be limited, if possible households should travel together in 1 vehicle
If you have any mobility issues please inform reception staff when booking
Please dress appropriately for the weather as there may be socially distanced queuing outside
DO NOT attend the flu vaccine appointment if you or any members of your household are self-isolation or currently experiencing symptoms of coronavirus
We anticipate the phones lines will be busier than normal with this temporary booking system and would encourage everyone to avoid calling at peak times between 9-11am and 2-3pm.
Your patience during this new way of working is very much appreciated
We would kindly ask patients to regularly check this website for any updates and changes to the clinics available
As of Monday 3rd August we would encourage patients to wear a face mask / covering during their visit to the practice in line with current NI Executive guidelines for the public.
We are aware some people may be exempt from wearing a face mask / covering and we can assure you entry to the practice will not be refused.
The GP’s at Rosehall cannot provide letters to prove exemption from face masks / coverings for shops or public transport. Please see details below for how to access exemption information
Some circumstances make it difficult for some people to wear face coverings.
In these circumstances people may have a 'reasonable excuse' not to wear a face covering
These reasonable excuses include:
- if you have a physical or mental illness or impairment, or a disability that means you cannot put on, wear or remove a face covering
- if putting on, wearing or removing a face covering would cause you severe distress
- if you are travelling with, or providing assistance to, someone who relies on lip reading to communicate
- if you need to remove it during your journey to avoid harm or injury or the risk of harm or injury to yourself or others
- if you need to eat, drink, or take medication you can remove your face covering
- if you are asked to remove your face covering by a police officer or other official
There is no need to get a letter from a doctor or government to show that you do not need to wear a face covering.
If you have a condition which means you cannot wear a face covering you only need to say, if asked, that you cannot wear a face covering because you are exempt.
Please follow the link below for details about face coverings & exemption
**Update 1st June 2020**
Everyone can now request a test by web or phone …
(Please note the practice cannot arrange testing on patients behalf)
Symptoms include cough OR fever OR loss/change in smell or taste
The NI Contact Tracing Service via Public Health Agency will be in touch with all positive patients.
ISOLATION NOTE - 20th MARCH 2020
Please click on the link to confirm eligibility for an ISOLATION NOTE for your employer
*UPDATE MONDAY 16TH MARCH 2020*
From today all ROUTINE appointments at Rosehall Surgery are CANCELLED. Telephone triage will be available each morning from 9am - 11.30am.
Please only contact the Practice if your matter is URGENT due to the extremely high volume of calls we are receiving. If you are advised by a GP to attend the Practice please can we ask you to attend alone. If you need assistance such as a carer please limit to 1 person accompanying you.
Text messages have been sent to all patients today with a valid mobile number.
Again we would encourage all patients to use the Online Prescription ordering facility on this website to free up phone calls to the surgery line.
Please click on the link below for the most recent guidance on Coronavirus.
CHANGES TO PRACTICE PROCEDURES
In line with the advice we have received we have to make some changes to how we operate to ensure both patient and staff safety.
All contact with the Practice must be by telephone 02890832188.
There will be no walk-in appointments made. You will be asked to leave the practice and contact us by phone.
Prescriptions - these should not be ordered in person at the practice. You can continue to order by phone or via the online service here on the website. If you are unsure how to use this facility please call the practice for advice. We will be asking all patients to chose a nominated pharmacy. They will collect your prescription from the practice on your behalf.
There are hand washing facilities available in the practice - if you are unsure where these are located please ask at reception.
We would kindly ask for patience and understanding during this pandemic period. Staff are working hard to maintain an adequate service provision to all patients with limited capacity.
We are being updated frequently by Public Health Agency, NHS and local Health Board and we will ensure we update our patients as promptly as we can.
As well as being able to see when we are open at the click of a mouse we’ve made it easier for you to do a number of things. Check out how to order a repeat prescription or cancel your appointment online.
Registering can be done in person at reception. You’ll enjoy a confidential service in comfortable surroundings from a helpful and dedicated team. The practice covers postcodes BT36 and BT37 within a 5 mile radius
Our professional team will ensure you receive the best attention at all times whether you’re attending a specialist clinic or a routine appointment. If you’re new to the area registration is easy and comes with the comfort of discretion and confidentiality assured.
Access to services
(Site updated 25/02/2021)