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 Welcome to Rosehall Medical practice Online

  Welcome to our practice website. We aim to provide all of our patients with a comprehensive range of healthcare services covering one-off problems to longer term illnesses. Feel free to explore the site and find out how you and your family can benefit from our personal and professional approach to healthcare provision.

** Flu Vaccine 2020 **

* UPDATE MONDAY 19TH OCTOBER *

Following advice from the Public Health Agency regarding FLU VACCINE STOCK we have no option but to suspend bookings with immediate effect.

We do not hold enough vaccine to cover patients already booked and we were only advised today of the shortage with no time to prepare or advise patients.

The PHA website states vaccination of Under 65's will resume mid-November. If we receive any further updates or vaccine becomes available we will advise patients of same. Please bear with the staff at this time as clinics will have to be cancelled / rescheduled to a date when vaccine can be delivered to us

We apologise for any inconvenience

Flu Clinic October 2020

 

The practice is now offering appointments to receive the flu vaccine. This year due to social distancing guidelines we have a fully appointed system in operation to ensure a smaller, safer number of patients are invited at any one time.

It is important you do not arrive too early or too late for your appointment as you may be turned away or asked to wait in your car

Invitations will be sent out via text message and letters. If you have not heard from us by Friday 16th October please contact the practice to confirm eligibility and if required, book an appointment.

There has been some information in the media regarding people aged 50-64; however this group of patients are not yet eligible for the vaccine. If you are ages 50-64 and already in an ‘at risk group’ for example Diabetes / Asthma then you will be invited to attend the same as previous years.

Due to the restrictions we will be unable to offer any other consultations regarding your health during your visit for the flu vaccine appointment. If you have any other health concerns please contact the practice to speak to a receptionist or GP.

Vaccinations will be held in a portacabin in the Practice carpark each day.

There is no need to check-in at reception in the main practice building.

  • Face coverings are mandatory (unless exempt)

  • Where possible please have one upper arm exposed after arriving

  • As in previous years car parking will be limited, if possible households should travel together in 1 vehicle

  • If you have any mobility issues please inform reception staff when booking

  • Please dress appropriately for the weather as there may be socially distanced queuing outside

  • DO NOT attend the flu vaccine appointment if you or any members of your household are self-isolation or currently experiencing symptoms of coronavirus

  • We anticipate the phones lines will be busier than normal with this temporary booking system and would encourage everyone to avoid calling at peak times between 9-11am and 2-3pm.

Your patience during this new way of working is very much appreciated

We would kindly ask patients to regularly check this website for any updates and changes to the clinics available

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CORONAVIRUS (COVID-19)

 

As of Monday 3rd August we would encourage patients to wear a face mask / covering during their visit to the practice in line with current NI Executive guidelines for the public.

We are aware some people may be exempt from wearing a face mask / covering and we can assure you entry to the practice will not be refused.

The GP’s at Rosehall cannot provide letters to prove exemption from face masks / coverings for shops or public transport. Please see details below for how to access exemption information

Some circumstances make it difficult for some people to wear face coverings.

In these circumstances people may have a 'reasonable excuse' not to wear a face covering

These reasonable excuses include:

  • if you have a physical or mental illness or impairment, or a disability that means you cannot put on, wear or remove a face covering
  • if putting on, wearing or removing a face covering would cause you severe distress
  • if you are travelling with, or providing assistance to, someone who relies on lip reading to communicate
  • if you need to remove it during your journey to avoid harm or injury or the risk of harm or injury to yourself or others
  • if you need to eat, drink, or take medication you can remove your face covering
  • if you are asked to remove your face covering by a police officer or other official

There is no need to get a letter from a doctor or government to show that you do not need to wear a face covering.

If you have a condition which means you cannot wear a face covering you only need to say, if asked, that you cannot wear a face covering because you are exempt.

Please follow the link below for details about face coverings & exemption

https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own

**Update 1st June 2020**

 

Everyone can now request a test by web or phone …

  • Free phone number 119

(Please note the practice cannot arrange testing on patients behalf)

Symptoms include cough OR fever OR loss/change in smell or taste

The NI Contact Tracing Service via Public Health Agency will be in touch with all positive patients.

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ISOLATION NOTE - 20th MARCH 2020

Please click on the link to confirm eligibility for an ISOLATION NOTE for your employer

https://111.nhs.uk/isolation-note

*UPDATE MONDAY 16TH MARCH 2020*

From today all ROUTINE appointments at Rosehall Surgery are CANCELLED. Telephone triage will be available each morning from 9am - 11.30am.

Please only contact the Practice if your matter is URGENT due to the extremely high volume of calls we are receiving. If you are advised by a GP to attend the Practice please can we ask you to attend alone. If you need assistance such as a carer please limit to 1 person accompanying you.

Text messages have been sent to all patients today with a valid mobile number.

Again we would encourage all patients to use the Online Prescription ordering facility on this website to free up phone calls to the surgery line.

Please click on the link below for the most recent guidance on Coronavirus.

https://www.publichealth.hscni.net/news/covid-19-coronavirus

CHANGES TO PRACTICE PROCEDURES

In line with the advice we have received we have to make some changes to how we operate to ensure both patient and staff safety.

All contact with the Practice must be by telephone 02890832188.

There will be no walk-in appointments made. You will be asked to leave the practice and contact us by phone.

Prescriptions - these should not be ordered in person at the practice. You can continue to order by phone or via the online service here on the website. If you are unsure how to use this facility please call the practice for advice. We will be asking all patients to chose a nominated pharmacy. They will collect your prescription from the practice on your behalf.

There are hand washing facilities available in the practice - if you are unsure where these are located please ask at reception.

We would kindly ask for patience and understanding during this pandemic period. Staff are working hard to maintain an adequate service provision to all patients with limited capacity.

We are being updated frequently by Public Health Agency, NHS and local Health Board and we will ensure we update our patients as promptly as we can.

Convenience

As well as being able to see when we are open at the click of a mouse we’ve made it easier for you to do a number of things. Check out how to order a repeat prescription or cancel your appointment online.

Join Us

Registering can be done in person at reception. You’ll enjoy a confidential service in comfortable surroundings from a helpful and dedicated team.  The practice covers postcodes BT36 and BT37 within a 5 mile radius

Our professional team will ensure you receive the best attention at all times whether you’re attending a specialist clinic or a routine appointment. If you’re new to the area registration is easy and comes with the comfort of discretion and confidentiality assured.

Access to services

(Site updated 19/10/2020)
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